Clinical Training Coordinator and Team Lead

About the position

A well-established company is recruiting for a
CLINICAL TRAINING CO-ORDINATOR AND TEAM LEADER
BRYANSTON

PURPOSE OF THE JOB
The purpose of the role is to lead and transfer knowledge, include coaching to the team within the department. Report, answer and resolve of escalation queries, plan and administration. Responsible for system management and testing.

DUTIES AND RESPONSIBILITIES, AMONGST OTHERS INCLUDE:

• Conduct telephonic assessment, competency assessments and first line interviews during recruitment
• Updating of current department assessments used during recruitment
• Responsible for the training of all new staff recruits in the areas of clinical assessing/auditing, pre-authorisation and specialised case management
• Provision of in-depth managed healthcare system training relevant to the position (new staff should arrive with the necessary clinical expertise relevant to the position they have been recruited for)
• Providing detailed training feedback post probation
• Responsible for identifying and meeting training needs of existing staff
• Regular submission of all reports with regards training and development, both internal and external
• Be a continuous source of expert information for staff as well as any system updates
• Responsible for identifying and updating system and process enhancements throughout the department
• Review and update training manuals, guidelines, standard operating procedures (SOP's) and cheat sheets
• Manage ad hoc clinical and system projects as required
• Liaising with outsourced providers and suppliers
• Liaising with Medical advisor, Scheme Fund manager and members
• Referral of problems to the Medical advisor and Clinical Review team
• Provide clinical expertise within the organisation where required
• Maintain quality control for Clinical auditing staff and provide monthly feedback and stats to senior manager
• Monitor workload to ensure SLA's are met
• Involvement with any complex hospital/ associated account queries leading to resolution and reconciliation of the account
• Review of departmental Stats
• Assist with all HR issues ie: performance counselling, change management etc
• Escalate departmental issues to management
• System testing
• Responsible for testing any system programming changes that affect the department
• Identify staff members who display an aptitude for testing and develop their testing abilities
• Data Mining
• Involvement with the data mining process from a statistical point of view within the areas of trends, costs and disease management, amongst others
• Review of data for the Annual statutory return of the scheme to Council for Medical schemes
• Working with other healthcare personnel within the organisation and liaising closely with the business liaison unit

QUALIFICATION & EXPERIENCE

• Nursing Diploma as a Registered Nurse
• Post Graduate Nursing qualification would be an advantage
• 3 to 5 years previous pre-auth, case management experience in a managed healthcare environment is essential

Please send your cv and supporting documents to [Email Address Removed].
If you have not received any feedback within 2 weeks please assume that your application was not successful

Desired Skills:

• training
• nurse